Careers - Valley Kidney Specialists

Open Positions

Billing Specialist ▶

JOB TITLE: Billing Specialist

DATE: May 26, 2011

REPORTS TO: PRACTICE ADMINISTRATOR

REVISED: 5/3/13

APPROVALS: Practice Administrator______ HR Manager ______

POSITION SUMMARY:
Responsible for various duties assigned by the Practice Administrator. Including but not limited to: Attends insurance meetings, Medics Premier in-service, coding/billing seminars; assists Practice Administrator in generating reports in Medics Premier, liaison between Valley Kidney Specialists, PC (VKS) and business associates (collection agency, banks, dialysis companies).

JOB RELATIONSHIPS:
A) Interrelationships: Promotes and maintains a cooperative working relationship
with other members of the VKS office team and its affiliates.
Promotes good guest relations with patients, their families,
and our customers at all times.
B) Responsible to: Physician/provider, Practice Administrator
C) Employees Supervised: None

QUALIFICATIONS:
A) Education: A high school diploma or equivalent. Completion of a Medical Office or Medical Billing training program preferred.
B) Training and Experience: 3(three) years previous medical office billing experience is required. Required typing/computer skills with a minimum of 45 w.p.m. Must be familiar with basic math and accounting function & filing systems. Basic knowledge and experience of medical coding in relation to the nephrology specialty, dialysis and hospital services.

CUSTOMER EXCELLENCE SERVICE STANDARDS: (attached form)

PHYSICAL DEMANDS, WORKING CONDITIONS, PROTECTIVE EQUIPMENT (see attached)

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

ESSENTIAL DUTIES:
A) Reconciles daily charges.
B) Ensures charges on physician rosters are legible, obtains appropriate documentation to support the charges, appropriate CPT/ICD-9 coding and enters charges into billing system.
C) Enters payments using ERA, electronic methods preferred, posts payments to appropriate
patient accounts in a timely manner.
D) Prepares, reviews and sends patient statements on a monthly basis.
E) Enters new patient demographics for hospital and new dialysis patients and updates existing patient information into current billing system.
F) Abides by office procedures according to Privacy Act regulations, OSHA regulations, managed care regulations and VKS policies.
G) Promotes good guest relations at all times
H) Verifies patient information is complete, current and includes all necessary signed authorizations.
I) Provides response to patient financial inquiries with attention to confidentiality.
J) Obtains patient referrals as required by their insurance policy.
K) Prepares monthly dialysis rosters for physician use in clinics.
L) Liaison between VKS and its business associates (banking, dialysis units, etc).
M) Follows safe working methods and practices that create a safe environment.
N) Monitors through reporting A/R, collection accounts to ensure that claims are appropriately handled and collected.
O) Prepares bank deposit tickets, including patient, insurance, medical record, medical director payments/fees. Transports cash/check to bank for deposit.
P) Responsible for credit card equipment, maintains daily deposits for credit card payments.
Q) Performs other duties as assigned by Physician/provider or Practice Administrator.

ESSENTIAL STANDARDS:
A) Exhibits philosophy of non-discrimination when dealing with co-workers, patients and the general public in regards to: race, national origin, gender or financial status.
B) Maintains the confidentiality of patients, their family members and co-workers.
C) Treats patients and their family members, co-workers, supervisor and the general public with courtesy and respect. Practice good guest relation skills continuously.
D) Uses analytical skills to solve problems, make decisions and respond accordingly to the needs of patients, their family, co-workers, supervisor and general public.
E) Demonstrates the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F) Practices team building skills such as cooperation and the anticipation of co-worker needs.
G) Maintains professional conduct and appearance.
H) Exhibits personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I) Contributes to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.
J) Possesses mathematical aptitude to function at a level equal to the specific job requirements.

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Medical Assistant ▶

JOB TITLE: MEDICAL ASSISTANT

DATE: July 7, 2005

REVISED: February 17, 2011

REPORTS TO:
CLINICAL SUPERVISOR
HR MANAGER
PRACTICE ADMINISTRATOR
PHYSICIANS/PROVIDERS OF VKS

APPROVALS: Practice Administrator______ HR/Physician ______

POSITION SUMMARY:
Responsible for assisting physician/providers in providing quality medical care to our patients. Maintaining a pleasant, professional and welcoming environment for our patients. Abiding by VKS Confidentiality Statement.

JOB RELATIONSHIPS:
A) Interrelationships: Interacts in a pleasant and cooperative manner with the public and maintains a cooperative working relationship with members of the office team. Promotes good guest relations at all times and maintains a professional demeanor.
B) Responsible to: Clinical Supervisor, HR Manager, Practice Administrator, Physicians/providers
C) Employees supervised: None

QUALIFICATIONS:
A) Education: Completed Medical Assistance Course. Experience with patient care.
Licensure: Medical Assistance Course Certificate
CPR certification
PA Driver’s License
B) Continuing Education: Commitment to keep certifications current.*
C) Skills Required: Knowledge of medical terminology, math skills, analytical skills, good communication skills, ability to work well with people in a pleasant and cooperative manner, ability to handle multiple tasks in a fast-paced environment, ability to properly triage phone calls for proper patient management.
D) Technical Skills Use and service requirements for medical equipment:
centrifuge, automatic sphygmomanometer, etc). Ability to use a calculator, copier, fax machine, computer programs (to access patient information from various labs and hospitals)
E) Specific Abilities: Accurately measure and document: blood pressure, weight, height, pulse and body temperature. Urine testing, injections SQ & IM. Assist in patient care as requested by physician/provider. Respond to patient requests/phone calls in a professional manner and document appropriately.

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

ESSENTIAL DUTIES:
A) Prepare charts prior to taking patients to the exam room. Make sure all necessary forms are included in the chart, with appropriate demographic information (name, date of birth, etc.).
B) Prepare patient for office visit with physician/provider by: taking necessary vital information and documenting in chart, acquiring initial information regarding the visit, questioning patient on any requests or needs for prescription refills, assisting patient in making “site” accessible for provider by adjusting/removing clothing or changing into patient gowns.
C) Assist physician/provider during patient visit with any procedures or injections as necessary.
D) Contact Primary Care Physician (PCP), in/out patient services as necessary; pharmacies with prescriptions/refills as requested. Call patients/families (following HIPAA guidelines) with results of tests, x-rays, etc.
E) Travel to satellite offices to assist physicians/providers in patient care.
F) Keep patient exam rooms prepared for the next patient, by making sure all necessary equipment, medical supplies, etc. are available. Keep rooms clean according to OSHA requirements.
G) Keep all OSHA regulations by following rules regarding safety, etc, as documented in the OSHA Handbook (Exposure Control Plan, Hazard Communications Plan, Employee Health and Safety Plan.)
H) Perform any and all other duties as requested by physician/provider or practice manager.

ESSENTIAL STANDARDS:
A) Exhibit philosophy of non-discrimination when dealing with co-workers, patients and the general public in regards to: race, national origin, gender or financial status.
B) Maintain the confidentiality of patients, their family members and co-workers.
C) Treat patients and their family members, co-workers, supervisor and the general public with courtesy and respect. Practice good guest relation skills continuously.
D) Use analytical skills to solve problems, make decisions and respond accordingly to the needs of patients and their family members, co-workers supervisor and general public.
E) Demonstrate the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F) Practice team building skills such as cooperation and the anticipation of co-worker needs.
G) Maintain professional conduct and appearance.
H) Exhibit personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I) Contribute to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.
J) Possess mathematical aptitude to function at a level equal to the specific job requirements.

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Medical Secretary ▶

JOB TITLE: MEDICAL SECRETARY

DATE: July 7, 2005

REVISED: 5/3/13

REPORTS TO:
OFFICE MANAGER
PRACTICE ADMINISTRATOR
PROVIDERS

APPROVALS: Practice Administrator______ HR/Physician ______

POSITION SUMMARY:
Responsible for various clerical duties, including but not limited to: answering phones, greeting/ checking in patients, scheduling patient appointments in multiple locations, checking out patients. The Medical Secretary job is divided into different staffing positions: check in, check out, scheduler, fax sorter. All staffing positions are responsible for all job duties, as well as covering their peers.

JOB RELATIONSHIPS:
A) Interrelationships: Promotes and maintains a cooperative working relationship with other members of the office team, VKS staff. Promotes good guest relations with patients, their families, and our customers at all times.
B) Responsible to: Office Manager, Practice Administrator, Providers
C) Employees Supervised: None

QUALIFICATIONS:
A) Education: A high school diploma or equivalent. Completion of a Medical Assistant training program preferred.
B) Training and Experience: 1 (one) year previous medical office experience is preferred. Required typing/computer skills with a minimum of 45 w.p.m. Must be familiar with basic math and accounting function and filing systems. Basic knowledge and experience with patient care and assisting physicians in a healthcare setting is preferred.

CUSTOMER EXCELLENCE SERVICE STANDARDS: (attached form)

PHYSICAL DEMANDS, WORKING CONDITIONS, PROTECTIVE EQUIPMENT: (attached form)

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

ESSENTIAL DUTIES:
A) Assisting patients upon check in, completing full check in process, verifying patient information is complete, current, and includes all necessary signatures.
B) Using the Electronic Medical Records system (EMR) to print lab slips, scan in new patient paperwork, enter demographic information in fields that do not pull over from the Practice Management system (PM), etc.
C) Responsible for incoming faxes, whether paper or electronic: sorting and distributing to the appropriate person.
D) Faxing out office notes from the EMR system.
E) Forwarding opened mail and unopened confidential mail to appropriate parties.
F) Assisting in filing charts, lab work and x-ray results.
G) Answering incoming calls, listening for the needs of customers and providing responses in a pleasant, professional manner with attention to confidentiality.
H) Scheduling/rescheduling patients to appropriate location and provider in the PM.
I) Willing to learn all front desk positions and secretarial procedures. Willing to cover for teammates when they are off.
J) Paging consults to the appropriate physician in a timely manner.
K) Scheduling tests for patients: i.e.: MRA ultrasounds. Calling insurance companies for pre-certification for these tests if required by the insurance plan.
L) Abiding by office procedures according to Privacy Act regulations, OSHA regulations, managed care regulations and VKS policies.
M) Promoting good guest relations at all times.
N) Copying patient charts as requested by third parties assuring receipt of medical release.
O) Following safe working methods and practices that create a safe environment.
P) Picking up completed patient charts from doctor offices/wall bins, file charts, and file loose patient information (labs, consults, radiology results).
Q) Responsible for Office Equipment, i.e.: copier, fax.
R) Performing other duties as assigned by Physician/provider, Practice Administrator, Front Desk Supervisor, and Office Manager.

ESSENTIAL STANDARDS:
A) Exhibiting philosophy of non-discrimination when dealing with co-workers, patients and the general public in regards to: race, national origin, gender or financial status.
B) Maintaining the confidentiality of patients, their family members and co-workers.
C) Treating patients and their family members, co-workers, supervisor and the general public with courtesy and respect. Practicing good guest relation skills continuously.
D) Using analytical skills to solve problems, making decisions and responding accordingly to the needs of patients, their family members, co-workers, supervisors and general public.
E) Demonstrating the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F) Practicing team building skills such as cooperation and the anticipation of co-worker needs.
G) Maintaining professional conduct and appearance.
H) Exhibiting personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I) Contributing to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.
J) Possessing mathematical aptitude to function at a level equal to the specific job requirements.

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Licensed Practical Nurse ▶

JOB TITLE: LPN

DATE: July 1, 2011

REVISED: 5/3/13

REPORTS TO:
Clinical Supervisor
Physicians of VKS

APPROVALS: Practice Administrator______ HR/Physician ______

POSITION SUMMARY:
Responsible for assisting physician/providers in providing quality medical care to our patients. Maintain a pleasant, professional and welcoming environment for our patients. To maintain certification(s) in LPN and CPR courses. To abide by VKS Confidentiality Statement.

JOB RELATIONSHIPS:
A) Interrelationships: Interacts in a pleasant and cooperative manner with the public and maintains a cooperative working relationship with members of the office team. Promotes good guest relations at all times and maintains a professional demeanor.
B) Responsible to: Physicians/providers, Clinical Supervisor, Practice Administrator, HR Manager.
C) Employees supervised: None

QUALIFICATIONS:
A) Education: LPN with a current PA nurse license. Experience with patient care and assisting physicians in a Nephrology Practice.
Licensure: Commonwealth of PA Dept. of State Certification - LPN
CPR certification
PA Driver’s License
B) Continuing Education: Commitment to keep certifications current.
C) Skills Required: Knowledge of medical terminology, math skills, analytical skills,
medication, its uses, dosing schedule and actions, basic
assessment skills, understanding of insurance and it’s requirements, good communication skills, ability to work well with people in a pleasant and cooperative manner, ability to handle multiple tasks in a fast-paced environment, ability to properly triage phone calls for proper patient management.
D) Technical Skills: Use and service requirements for medical equipment: centrifuge, automatic sphygmomanometer, etc.). Ability to use a computer, experience with EMR and/or EHR, computer programs (to access patient information from various labs and hospitals)
E) Specific Abilities: To accurately measure and document: blood pressure, weight, height, pulse and body temperature. Urine testing, injections
SQ & IM as needed. Travel if requested. Assist in patient care as requested by physician/provider. Respond to patient requests/phone calls in a professional manner. Monitor and respond to the patient prescription line by reviewing prescription requests utilizing patient chart and verification with provider if necessary and document appropriately.

CUSTOMER EXCELLENCE SERVICE STANDARDS (attached form)

PHYSICAL DEMANDS, WORKING CONDITIONS, PROTECTIVE EQUIPMENT (attached form)

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

ESSENTIAL DUTIES:
A) Prepares the chart prior to taking the patient to the exam room. Making sure all necessary forms are included in the chart, with appropriate demographic information (name, date of birth, etc.)
B) Preparing patient for office visit with physician/provider by: taking necessary vital information and documenting in chart, acquiring initial information regarding the visit, reviewing all current medications prior to being seen by provider, processing requests for prescription refills. Assisting patient in making “site” accessible for provider by adjusting/removing clothing or changing into patient gowns.
C) Assisting physician/provider during patient visits with any procedures or injections a necessary.
D) Contacting Primary Care Physician (PCP), in/out patient services as necessary; pharmacies with prescriptions/refills as requested. Telephone calls to patients/families (following HIPAA guidelines) with results of tests, x-rays, etc.
E) Travel to satellite offices to assist physicians/providers in patient care.
F) Keeping patient exam rooms prepared for the next patient, by making sure all necessary equipment, medical supplies, etc. are available. Also keeping rooms clean according to OSHA requirements.
G) Keeping all OSHA regulations by following rules regarding safety, etc., as documented in the OSHA Handbook (Exposure Control Plan, Hazard Communications Plan, Employee Health and Safety Plan.)
H) Performs any and all other duties as requested by physician/provider or practice manager.

ESSENTIAL STANDARDS:
A) Exhibits philosophy of non-discrimination when dealing with co-workers, patients and the general public in regards to: race, national origin, gender or financial status.
B) Maintains the confidentiality of patients, their family members and co-workers.
C) Treats patients and their family members, co-workers, supervisor and the general public with courtesy and respect. Practice good guest relation skills continuously.
D) Uses analytical skills to solve problems, made decisions and respond accordingly to the needs of patients and their family members, co-workers supervisor and general public.
E) Demonstrates the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F) Practices team building skills such as cooperation and the anticipation of co-worker needs.
G) Maintains professional conduct and appearance.
H) Exhibits personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I) Contributes to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.
J) Possesses mathematical aptitude to function at a level equal to the specific job requirements.

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Credentialing/Regulatory Assistant ▶

JOB TITLE: CREDENTIALING/REGULATORY

ASSISTANT DATE: December 1, 2014

REVISED: 1/1/2015

REPORTS TO:
PRACTICE ADMINISTRATOR
RESEARCH MANAGER

APPROVALS: Practice Administrator______ HR/Physician ______

POSITION SUMMARY:
Responsible for various credentialing duties, including but not limited to: completing credentialing applications, maintaining information in CAQH, updating provider rosters, sending practice updates such as address/phone number updates, obtaining signatures, maintaining provider number listing, providing copies of new licenses/certifications, learning new credentialing processes, answering credentialing questions, keeping information secure, managing deadlines.

Assists clinical research coordinators, research assistants and management regarding daily operations of the research center. Adherence to Standard Operating Procedures, VKS Handbook. This position has the possibility of becoming a certified Clinical Research Professional after two years of experience and passing of the Clinical Research Professional exam.

JOB RELATIONSHIPS:
A) Interrelationships: Promotes and maintains cooperative relationships with other members of the office team, VKS/NECRC staff. Promotes good guest relations with customers at all times.
B) Responsible to: Research Manager, Practice Administrator
C) Employees Supervised: None

QUALIFICATIONS:
A) Education: A high school diploma or equivalent. Experience in a clinical research environment, including clinical trial protocols and FDA regulations preferred.
B) Training and Experience: 1 (one) year previous medical office experience is preferred. Required typing/computer skills with a minimum of 45 w.p.m. Must be familiar with basic math and accounting functions. Must be familiar with writing professional letters. Basic knowledge of credentialing preferred. Knowledge of clinical trials and their requirements preferred.
C) Licensure/Certifications: PA Driver’s License, CITI Program (employer will provide training)
D) Technical Skills: Use and service requirements for applicable medical/office equipment. Ability to use a calculator, copier, scanner, fax machine. Solid working knowledge of MS Office, Word, Excel, and PowerPoint, as well the ability to learn applicable clinical management software.

CUSTOMER EXCELLENCE SERVICE STANDARDS: (attached form)

PHYSICAL DEMANDS, WORKING CONDITIONS, PROTECTIVE EQUIPMENT: (attached form)

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

ESSENTIAL CREDENTIALING DUTIES:
A) Completing initial and recredentialing applications for hospitals, dialysis clinics, and insurance companies with attention to detail.
B) Maintaining information in CAQH online and submitting CAQH applications upon request.
C) Completing other online applications, such as DaVita and LVHN.
D)Updating provider rosters as requested.
E)Sending practice updates such as a change in address, phone number, etc. to applicable organizations.
F) Verifying credentialing information is complete, current, and includes all necessary signatures.
G) Maintaining current provider number listing and sharing the listing with appropriate co-workers.
H) Providing copies of new DEAs, licenses, certifications, etc.
I) Learning new credentialing processes as they develop.
J) Following up with credentialing questions in a timely manner. Answering questions regarding our providers being credentialed or participating.
K) Keeping confidential information secure.
L) Managing deadlines. Requesting organizations should receive applications prior to deadline.
M) Performs other duties as assigned by Office Manager or Practice Administrator.

ESSENTIAL RESEARCH DUTIES
A) Answer incoming telephone calls, maintain general office equipment/supplies, schedule shipping of lab samples.
B) Coordinate meetings and educational in-services.
C) Assist in the preparation of monitoring and recruitment documents.
D) Interact with investigators, study site personnel, study sponsor employees and vendor personnel.
E) Assist in the preparation of the draft protocol and template informed consent.
F) Prepare or assist in preparation of source documents, study trackers and other documentation required for the conduct of the clinical trial.
G) Collect and review essential documents for study start-up through study close-out.
H) Ensure documents remain current during the course of the trial.
I) Maintain internal trial master file to ensure inspection readiness.
J) Communicate with study site personnel to resolve study queries.
K) Maintain physician and staff signatures as required by the study.
L) Entering applicable data in the center’s data base.
M) Knowledge/Adherence to applicable study protocols.
N) Travel to applicable physician offices, dialysis centers, and other applicable facilities to perform essential duties.
Adhere to, Standard Operating Procedures (SOPs) and all legal and regulatory requirements such as OSHA regulations by following rules regarding safety, etc, as documented in the OSHA
O) Handbook (Exposure Control Plan, Hazard Communications Plan, Employee Health and Safety Plan.).
P) Any other duties assigned.

ESSENTIAL STANDARDS:
A)Exhibits philosophy of non-discrimination when dealing with co-workers and the general public in regards to: race, national origin, gender or financial status.
B) Maintains the confidentiality of physicians and co-workers.
C) Treats co-workers, supervisor and the general public with courtesy and respect. Practices good guest relation skills continuously.
D) Uses analytical skills to solve problems, make decisions and respond accordingly.
E) Demonstrates the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F) Practices team building skills such as cooperation and the anticipation of co-worker needs.
G) Maintains professional conduct and appearance.
H) Exhibits personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I) Contributes to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.
J) Possesses mathematical aptitude to function at a level equal to the specific job requirements.

CUSTOMER EXCELLENCE STANDARDS
VALLEY KIDNEY SPECIALISTS, PC

SERVICE STANDARD: SAFETY
Will provide for the welfare of customers and employees and maintain their peace of mind.

Maintains a safe environment by reporting unsafe practices and equipment; cleans up spills & debris immediately, keeps work area clean and organized.
Reports individuals who are loitering or in the suite/building without reason or justification.
Follows Infection Control procedures through the use of Standard Precautions, hand washing, proper disposal of sharps and uses personal protective equipment as required.

SERVICE STANDARD: PROFESSIONAL PRESENTATION
Set high standards for employee & facility appearance, work & communicate quietly and use manners & professional language.

Always dresses professionally, following the Dress Code Policy
Introduces themselves by name when speaking with a patient.
Maintains a positive behavior regarding NECRC, it’s physicians/management, and employees.
Uses words, tones and body language that show interest. Uses everyday words when providing explanations to customers.
Does not discuss personal or employee issues in the presence of customers.
Is aware of the impact that odors (perfume, lotions etc)can have on our customers and team members

SERVICE STANDARD: EFFICIENCY
Provide for the smooth and safe operation of NECRC thru the combination of facilities (physician offices, hospitals, dialysis centers, vascular access center) processes and employees.

Exhibits efficiency in duties and time management by being prepared to start work at designated time, prioritizes work, delegates appropriately, goes the “extra mile, is a team player, assists and asks for help when needed and respects other’s time.
Keeps channels of communication open by following the chain of command, being part of the solution not the problem and uses good listening skills.
Socialization occurs at the appropriate time and place.

SERVICE STANDARD: COURTESY
Respect the emotions, abilities and cultures of each customer, providing service in a nondiscriminatory manner, regardless of the customer’s race, creed, gender, national origin or financial status.

Treats customers as you like your family to be treated: friendly, eye contract, smile and says hello, uses please, thank you and you’re welcome, apologizes when appropriate.
Takes time to talk to and assist customers. Ask questions such as “How may I help you”
Handles customer complaints calmly, courteously and with empathy; listens before commenting.
Informs customers and other staff when changes or delays occur, provides and explanation when we can’t meet their needs or expectations.
Is respectful of team members, uses their title when in presence of customers (ex;: Dr.) and informs them when leaving the department or the building.

SERVICE STANDARD: TRUST
Establish a relationship & environment in which the customer has firm reliance in honesty, strength, mission and dependability of NECRC.

Communicates clearly and honestly, gives a time frame for a response if they don’t know the answer to a question.
Observes confidentiality policy by not discussing customer information in a public area or with those not involved in the customer’s care.

Valley Kidney Specialists, PC
Job Requirements/Job Title: Credentialing/Regulatory
Physical Demands/Working Conditions, Protective Equipment

Working Conditions Exposed to as Required by the Job	C	F	O	R	N
Extreme Cold
Extreme Heat
Temperature Change
Heights
Wetness
Confined Space
Noise
Fumes
Gases
Dust
Caustics
Acids
Chemicals
Detergents
Mechanical hazards
Solvents
Travel
Blood/Body Fluids
Biohazard waste
Radiation hazards
Overtime
Swing shifts
Combative patients
Map Reading
Protective Equipment	C	F	O	R	N
Respirator
Eye protection
Head covers
Hearing protection
Arms, hands, fingers
Legs, feet, toes
Body protection
Physical Demands/Job Requirements	C	F	O	R	N
Sitting
Bending (stooping)
Carrying
Walking
Standing
Pushing
0 – 20 pounds
21 – 40 pounds
41 - 60 pounds
61 and above
Pulling
0 – 20 pounds
21 – 40 pounds
41 – 60 pounds
61 and above
Climbing Stairs
Climbing Ladders
Squatting (crouching)
Repetitive Leg, Arm, Hand Wrist Movements
1 - 2 hours
3 - 4 hours
5 - 6 hours
7 and up
Foot and Hand Control Movement
Crawling
Kneeling
Reaching
Finger Movement/Dexterity
Hearing - Conversation
Seeing – Near
Seeing – Far
Feeling – Hot
Feeling – Cold
Depth Perception
Color Vision
Speaking Clearly

C = Constantly (5 ½ to 8 hours) or > 200 reps/shift
F = Frequently (2 ½ to 5 ½ hours) or 32 – 200 reps/shift
O = Occasionally (1/4 to 2 ½ hours) or 2 – 32 reps/shift
R = Rarely (less than ¼ hours ) or 2 reps/shift
N = Never

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Provider Coordinator ▶

JOB TITLE: PROVIDER COORDINATOR

DATE: December 9, 2011

REVISED: 5/3/13

REPORTS TO:
PRACTICE ADMINISTRATOR
OFFICE MANAGER
PROVIDERS

APPROVALS: Practice Administrator______ HR/Physician ______

POSITION SUMMARY:

Responsible for various clerical duties including but not limited to:

Entering vacations for all providers (physician and non-physician providers).
Scheduling meetings and lectures for all providers.
Responding to provider requests in a timely manner.
Using office software in credentialing and scheduling.
Credentialing; includes assisting in various duties, including but not limited to:
- Completing credentialing applications
- Maintaining information in CAQH
- Updating provider rosters
- Sending practice updates such as address/phone number updates
- Obtaining signatures
- Providing copies of new licenses/certifications
- Learning new credentialing processes
- Answering credentialing questions
- Keeping information secure
- Managing deadlines.

JOB RELATIONSHIPS:
A) Interrelationships: Promotes and maintains a cooperative working relationship with other members of VKS/NECRC including coworkers, management, and providers. Promotes good guest relations with customers at all times.
B) Responsible to: Practice Administrator, Office Manager, Providers
C) Employees Supervised: None

QUALIFICATIONS:
A) Education: A high school diploma or equivalent.
B) Training and Experience: 1 (one) year previous medical office experience is preferred. Required typing/computer skills with a minimum of 45 w.p.m.
Required to use office software in credentialing and scheduling. Must be familiar with writing professional letters. Must be familiar with basic math and accounting functions. Basic knowledge and experience with credentialing and scheduling is preferred.

CUSTOMER EXCELLENCE SERVICE STANDARDS: (attached form)

PHYSICAL DEMANDS, WORKING CONDITIONS, PROTECTIVE EQUIPMENT: (attached form)

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

ESSENTIAL DUTIES:
A) Entering time off for all providers into AMION, including vacations and no-call days.
B) Scheduling meetings and lectures for all providers and entering these events into their individual electronic calendars.
C) Responding to/confirming provider requests in a timely manner.
D) Completing credentialing as collaborated with the Credentialing Associate:

a. Initial and recredentialing applications for hospitals, dialysis clinics, and insurance companies with attention to detail.
b. Maintaining information in CAQH online and submitting CAQH applications upon request.
c. Completing other online applications, such as DaVita and LVHN for CRNP’s.
d. Updating provider rosters as requested.
e. Sending practice updates such as a change in address, phone number, etc. to applicable organizations.
f. Verifying credentialing information is complete, current, and includes all necessary signatures.
g. Providing copies of new DEAs, licenses, certifications, etc.
h.Learning new credentialing processes as they develop.
i.Following up with credentialing questions in a timely manner. Answering questions regarding credentialing or privileges.
j. Keeping confidential information secure.
k. Managing deadlines.

E) Performs other duties as assigned by Office Manager, Practice Administrator, or providers.

ESSENTIAL STANDARDS:
A) Exhibits philosophy of non-discrimination when dealing with co-workers and the general public in regards to: race, national origin, gender or financial status.
B) Maintains the confidentiality of physicians and co-workers.
C) Treats co-workers, supervisor and the general public with courtesy and respect. Practices good guest relation skills continuously.
D) Uses analytical skills to solve problems, make decisions and respond accordingly.
E) Demonstrates the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F) Practices team building skills such as cooperation and the anticipation of co-worker needs.
G) Maintains professional conduct and appearance.
H) Exhibits personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I) Contributes to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.
J) Possesses mathematical aptitude to function at a level equal to the specific job requirements.

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JOB TITLE: CLINICAL RESEARCH COORDINATOR

POSITION SUMMARY:
Organizes research information for clinical projects. Selects and observes subjects and assists with data analysis and reporting. Oversees experiment scheduling and collection of data. Requires an MA, RN or LPN diploma and 2-4 years of related experience. Familiar with a wide range of the concepts, practices, and procedures surrounding clinical research. A wide degree of creativity. Performs a variety of tasks. Adherence to Standard Operating Procedures, Good Clinical Practice and FDA regulations.

JOB RELATIONSHIPS:
A) Interrelationships: Interacts in a pleasant and cooperative manner with the public and maintains a cooperative working relationship with members of the office team. Promotes good guest relations at all times and maintains a professional demeanor.
B) Responsible to: Clinical Research Manager and or Business Manager
C) Employees supervised: None

QUALIFICATIONS:
A) Education: Medical Assistant training. Experience in a clinical research environment, including, patient care, clinical trial protocols, and FDA regulations.
B) Licensure/Certifications:
Clinical Research Coordinator Certification Preferred
CPR certification
PA Driver’s License
Continuing Education: Commitment to keeping any licensures/certifications current.
C) Skills Required: Knowledge of medical terminology, math skills, analytical skills, medication, it’s uses, dosing schedule and actions, basic assessment skills, understanding of clinical trials and their requirements, good communication skills, ability to work well with people in a pleasant and cooperative manner, ability to handle multiple tasks in a fast-paced environment.
D) Technical Skills: Use and service requirements for applicable medical equipment. Ability to use a calculator, copier, fax machine, various computer programs (to access patient information from various labs and hospitals), as well as clinical management software.
E) Specific Abilities: To accurately perform and document all applicable research study requirements. Research related travel, i.e. various dialysis centers, physician offices, educational purposes. Respond to patient requests/phone calls in a professional manner.

CUSTOMER EXCCELLENCE SERVICE STANDARDS (attached form)

PHYSICAL DEMANDS, WORKING CONDITIONS, PROTECTIVE EQUIPMENT (attached form)

ESSENTIAL DUTIES:
A. Liaison with investigators, sponsors, clinical trial monitors and other research staff
B. Assist in subject selection, pre-screening and recruitment for clinical and consumer trials.
C. Assume responsibility for the storage, and transporting of plasma and other clinical samples taken for research purposes.
D. Ensure studies are conducted and recorded accurately as required by the protocol, including any adverse events. (recorded and reported according to the protocol, SOPs and within regulatory timelines).
E. Ensure the preparation of source documents and any specialist forms/templates and that regulatory compliant data is recorded, either manually or in electronic form, and presented to the clinical team in a timely manner in order to assist in producing accurate reports
F. Prepare and administer products in accordance with the protocol and accompanying documentation.
G. Responsible for the storage and accountability of consumer products, and Investigative Medicinal Product.
H. Ensure patient exam rooms are prepared for the patient, by making sure all necessary equipment, medical supplies, etc are available. Also keeping rooms clean according to OSHA requirements and maintaining any equipment used in clinical trials.
I. Ensure clinical trial supplies are monitored and restocked appropriately.
J. Adhere to, Standard Operating Procedures (SOPs) and all legal and regulatory requirements such as OSHA regulations by following rules regarding safety, etc, as documented in the OSHA Handbook (Exposure Control Plan, Hazard Communications Plan, Employee Health and Safety Plan.)
K. Travel to applicable physician offices, dialysis centers, and other applicable facilities to perform necessary research duties.

ESSENTIAL STANDARDS:
A. Exhibits philosophy of non-discrimination when dealing with co-workers, patients and the general public in regards to: race, national origin, gender or financial status.
B. Maintains the confidentiality of patients, their family members and co-workers.
C. Treats patients and their family members, co-workers, supervisor and the general public with courtesy and respect. Practice good guest relation skills continuously.
D. Uses analytical skills to solve problems, make decisions and respond accordingly to the needs of patients and their family members, co-workers and general public.
E. Demonstrates the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F. Practices team building skills such as cooperation and the anticipation of co-worker needs.
G. Maintains professional conduct and appearance.
H. Exhibits personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I. Contributes to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.

CUSTOMER EXCELLENCE STANDARDS
NORTHEAST CLINICAL RESEARCH CENTER (NECRC)

SERVICE STANDARD: SAFETY
Will provide for the welfare of customers and employees and maintain their peace of mind.

Maintains a safe environment by reporting unsafe practices and equipment; cleans up spills & debris immediately, keeps work area clean and organized.
Reports individuals who are loitering or in the suite/building without reason or justification.
Follows Infection Control procedures through the use of Standard Precautions, hand washing, proper disposal of sharps and uses personal protective equipment as required.

SERVICE STANDARD: PROFESSIONAL PRESENTATION
Set high standards for employee & facility appearance, work & communicate quietly and use manners & professional language.

Always dresses professionally, following the Dress Code Policy
Introduces themselves by name when speaking with a patient.
Maintains a positive behavior regarding NECRC, it’s physicians/management, and employees.
Uses words, tones and body language that show interest. Uses everyday words when providing explanations to customers.
Does not discuss personal or employee issues in the presence of customers.

SERVICE STANDARD: EFFICIENCY
Provide for the smooth and safe operation of NECRC thru the combination of facilities (physician offices, hospitals, dialysis centers, vascular access center) processes and employees.

Exhibits efficiency in duties and time management by being prepared to start work at designated time, prioritizes work, delegates appropriately, goes the “extra mile, is a team player, assists and asks for help when needed and respects other’s time.
Keeps channels of communication open by following the chain of command, being part of the solution not the problem and uses good listening skills.
Socialization occurs at the appropriate time and place.

SERVICE STANDARD: COURTESY
Respect the emotions, abilities and cultures of each customer, providing service in a nondiscriminatory manner, regardless of the customer’s race, creed, gender, national origin or financial status.

Treats customers as you like your family to be treated: friendly, eye contract, smile and says hello, uses please, thank you and you’re welcome, apologizes when appropriate.
Takes time to talk to and assist customers. Ask questions such as “How may I help you”
Handles customer complaints calmly, courteously and with empathy; listens before commenting.
Informs customers and other staff when changes or delays occur, provides and explanation when we can’t meet their needs or expectations.
Is respectful of team members, uses their title when in presence of customers (ex: Dr.) and informs them when leaving the department or the building.

SERVICE STANDARD: TRUST
Establish a relationship & environment in which the customer has firm reliance in honesty, strength, mission and dependability of NECRC.

Communicates clearly and honestly, gives a time frame for a response if they don’t know the answer to a question.
Observes confidentiality policy by not discussing customer information in a public area or with those not involved in the customer’s care.

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JOB TITLE: CLINICAL RESEARCH ASSISTANT

POSITION SUMMARY:
Assists clinical research coordinators (CRC) and research assistant regarding daily operations of research center. A wide degree of creativity. Performs a variety of tasks. Adherence to Standard Operating Procedures, Good Clinical Practice and FDA regulations.

JOB RELATIONSHIPS:
A. Interrelationships: Interacts in a pleasant and cooperative manner with the public and maintains a cooperative working relationship with members of the office team. Promotes good guest relations at all times and maintains a professional demeanor.
B. Responsible to Clinical Research Manager
C. Employees supervised: None

QUALIFICATIONS:
A. Education: High School Diploma or equivalent. Experience in a clinical research environment, including clinical trial protocol, FDA regulations, phlebotomy, and clinical lab processing preferred.
B. Licensure/Certifications:
PA Driver’s License.
Shipment of Biohazard and Dry Ice Certification (Saf T Pak) (employer will provide training)
C. Skills Required: Knowledge of medical terminology, math skills, analytical skills, understanding of clinical trials and their requirements, good communication skills, ability to work well with people in a pleasant and cooperative manner, ability to handle multiple tasks in a fast-paced environment.
D. Technical Skills: Use and service requirements for applicable medical equipment Ability to use a calculator, copier, fax machine. Solid working knowledge of MS Office, Word, Excel, and PowerPoint, as well the ability to learn applicable clinical management software.

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

ESSENTIAL DUTIES:
I. Assist CRC with:

A. Clinical trial recruitment efforts.
B. Preparation of source documents and other specialty forms/templates.
C. Entering applicable data in the center’s data base.
D. Clinical specimen collection and testing, such as phlebotomy, blood/urine processing, EKG.
E. Preparation of monitoring and recruitment documents.
F. Resolving data queries.
G. Ensuring that clinical trial supplies are monitored and restocked appropriately.
H. Ensuring that patient exam rooms are prepared for the patient, (i.e. all necessary equipment, medical supplies, etc are available and maintained.) Also keeping rooms clean according to OSHA requirements.
I. Adhere to, Standard Operating Procedures (SOPs) and all legal and regulatory requirements such as OSHA regulations by following rules regarding safety, etc, as documented in the OSHA Handbook (Exposure Control Plan, Hazard Communications Plan, Employee Health and Safety Plan.).

II. Knowledge/Adherence to applicable study protocols.
III. Travel to applicable physician offices, dialysis centers, and other applicable facilities to perform essential duties.
IV. Any other duties assigned.