Join Our Team at Valley Kidney Specialist

 

Why be part of Valley Kidney Specialist's Team?

✔ We provide excellence through Compassionate and Patient-centered care.
✔ We pride ourselves on providing the best care as possible with numerous awards for quality.

 

 

Open Positions


JOB TITLE: CLINICAL RESEARCH COORDINATOR

 

POSITION SUMMARY:
Organizes research information for clinical projects. Selects and observes subjects and assists with data analysis and reporting. Oversees experiment scheduling and collection of data. Requires an MA, RN or LPN diploma and 2-4 years of related experience. Familiar with a wide range of the concepts, practices, and procedures surrounding clinical research. A wide degree of creativity. Performs a variety of tasks. Adherence to Standard Operating Procedures, Good Clinical Practice and FDA regulations.

 

JOB RELATIONSHIPS:
A) Interrelationships: Interacts in a pleasant and cooperative manner with the public and maintains a cooperative working relationship with members of the office team. Promotes good guest relations at all times and maintains a professional demeanor.
B) Responsible to: Clinical Research Manager and or Business Manager
C) Employees supervised: None

 

QUALIFICATIONS:
A) Education: Medical Assistant training. Experience in a clinical research environment, including, patient care, clinical trial protocols, and FDA regulations.
B) Licensure/Certifications:
Clinical Research Coordinator Certification Preferred
CPR certification
PA Driver’s License
Continuing Education: Commitment to keeping any licensures/certifications current.
C) Skills Required: Knowledge of medical terminology, math skills, analytical skills, medication, it’s uses, dosing schedule and actions, basic assessment skills, understanding of clinical trials and their requirements, good communication skills, ability to work well with people in a pleasant and cooperative manner, ability to handle multiple tasks in a fast-paced environment.
D) Technical Skills: Use and service requirements for applicable medical equipment. Ability to use a calculator, copier, fax machine, various computer programs (to access patient information from various labs and hospitals), as well as clinical management software.
E) Specific Abilities: To accurately perform and document all applicable research study requirements. Research related travel, i.e. various dialysis centers, physician offices, educational purposes. Respond to patient requests/phone calls in a professional manner.

 

CUSTOMER EXCELLENCE SERVICE STANDARDS (attached form)

 

PHYSICAL DEMANDS, WORKING CONDITIONS, PROTECTIVE EQUIPMENT (attached form)

 

ESSENTIAL DUTIES:
A. Liaison with investigators, sponsors, clinical trial monitors and other research staff
B. Assist in subject selection, pre-screening and recruitment for clinical and consumer trials.
C. Assume responsibility for the storage, and transporting of plasma and other clinical samples taken for research purposes.
D. Ensure studies are conducted and recorded accurately as required by the protocol, including any adverse events. (recorded and reported according to the protocol, SOPs and within regulatory timelines).
E. Ensure the preparation of source documents and any specialist forms/templates and that regulatory compliant data is recorded, either manually or in electronic form, and presented to the clinical team in a timely manner in order to assist in producing accurate reports
F. Prepare and administer products in accordance with the protocol and accompanying documentation.
G. Responsible for the storage and accountability of consumer products, and Investigative Medicinal Product.
H. Ensure patient exam rooms are prepared for the patient, by making sure all necessary equipment, medical supplies, etc are available. Also keeping rooms clean according to OSHA requirements and maintaining any equipment used in clinical trials.
I. Ensure clinical trial supplies are monitored and restocked appropriately.
J. Adhere to, Standard Operating Procedures (SOPs) and all legal and regulatory requirements such as OSHA regulations by following rules regarding safety, etc, as documented in the OSHA Handbook (Exposure Control Plan, Hazard Communications Plan, Employee Health and Safety Plan.)
K. Travel to applicable physician offices, dialysis centers, and other applicable facilities to perform necessary research duties.

 

ESSENTIAL STANDARDS:
A. Exhibits philosophy of non-discrimination when dealing with co-workers, patients and the general public in regards to: race, national origin, gender or financial status.
B. Maintains the confidentiality of patients, their family members and co-workers.
C. Treats patients and their family members, co-workers, supervisor and the general public with courtesy and respect. Practice good guest relation skills continuously.
D. Uses analytical skills to solve problems, make decisions and respond accordingly to the needs of patients and their family members, co-workers and general public.
E. Demonstrates the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F. Practices team building skills such as cooperation and the anticipation of co-worker needs.
G. Maintains professional conduct and appearance.
H. Exhibits personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I. Contributes to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.

 

CUSTOMER EXCELLENCE STANDARDS
NORTHEAST CLINICAL RESEARCH CENTER (NECRC)

 

SERVICE STANDARD: SAFETY
Will provide for the welfare of customers and employees and maintain their peace of mind.

Maintains a safe environment by reporting unsafe practices and equipment; cleans up spills & debris immediately, keeps work area clean and organized.
Reports individuals who are loitering or in the suite/building without reason or justification.
Follows Infection Control procedures through the use of Standard Precautions, hand washing, proper disposal of sharps and uses personal protective equipment as required.

 

SERVICE STANDARD: PROFESSIONAL PRESENTATION
Set high standards for employee & facility appearance, work & communicate quietly and use manners & professional language.

Always dresses professionally, following the Dress Code Policy
Introduces themselves by name when speaking with a patient.
Maintains a positive behavior regarding NECRC, it’s physicians/management, and employees.
Uses words, tones and body language that show interest. Uses everyday words when providing explanations to customers.
Does not discuss personal or employee issues in the presence of customers.

 

SERVICE STANDARD: EFFICIENCY
Provide for the smooth and safe operation of NECRC thru the combination of facilities (physician offices, hospitals, dialysis centers, vascular access center) processes and employees.

Exhibits efficiency in duties and time management by being prepared to start work at designated time, prioritizes work, delegates appropriately, goes the “extra mile, is a team player, assists and asks for help when needed and respects other’s time.
Keeps channels of communication open by following the chain of command, being part of the solution not the problem and uses good listening skills.
Socialization occurs at the appropriate time and place.

 

SERVICE STANDARD: COURTESY
Respect the emotions, abilities and cultures of each customer, providing service in a nondiscriminatory manner, regardless of the customer’s race, creed, gender, national origin or financial status.

Treats customers as you like your family to be treated: friendly, eye contract, smile and says hello, uses please, thank you and you’re welcome, apologizes when appropriate.
Takes time to talk to and assist customers. Ask questions such as “How may I help you”
Handles customer complaints calmly, courteously and with empathy; listens before commenting.
Informs customers and other staff when changes or delays occur, provides and explanation when we can’t meet their needs or expectations.
Is respectful of team members, uses their title when in presence of customers (ex: Dr.) and informs them when leaving the department or the building.

 

SERVICE STANDARD: TRUST
Establish a relationship & environment in which the customer has firm reliance in honesty, strength, mission and dependability of NECRC.

Communicates clearly and honestly, gives a time frame for a response if they don’t know the answer to a question.
Observes confidentiality policy by not discussing customer information in a public area or with those not involved in the customer’s care.

 

 

 

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JOB TITLE: CLINICAL RESEARCH ASSISTANT 

 

POSITION SUMMARY:
Assists clinical research coordinators (CRC) and research assistant regarding daily operations of research center. A wide degree of creativity. Performs a variety of tasks. Adherence to Standard Operating Procedures, Good Clinical Practice and FDA regulations.

 

JOB RELATIONSHIPS:
A. Interrelationships: Interacts in a pleasant and cooperative manner with the public and maintains a cooperative working relationship with members of the office team. Promotes good guest relations at all times and maintains a professional demeanor.
B. Responsible to Clinical Research Manager
C. Employees supervised: None

 

QUALIFICATIONS:
A. Education: High School Diploma or equivalent. Experience in a clinical research environment, including clinical trial protocol, FDA regulations, phlebotomy, and clinical lab processing preferred.
B. Licensure/Certifications:
PA Driver’s License.
Shipment of Biohazard and Dry Ice Certification (Saf T Pak) (employer will provide training)
C. Skills Required: Knowledge of medical terminology, math skills, analytical skills, understanding of clinical trials and their requirements, good communication skills, ability to work well with people in a pleasant and cooperative manner, ability to handle multiple tasks in a fast-paced environment.
D. Technical Skills: Use and service requirements for applicable medical equipment Ability to use a calculator, copier, fax machine. Solid working knowledge of MS Office, Word, Excel, and PowerPoint, as well the ability to learn applicable clinical management software.

  

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

 

ESSENTIAL DUTIES:
I. Assist CRC with:

  • A. Clinical trial recruitment efforts.

  • B. Preparation of source documents and other specialty forms/templates.

  • C. Entering applicable data in the center’s data base.

  • D. Clinical specimen collection and testing, such as phlebotomy, blood/urine processing, EKG.

  • E. Preparation of monitoring and recruitment documents.

  • F. Resolving data queries.

  • G. Ensuring that clinical trial supplies are monitored and restocked appropriately.

  • H. Ensuring that patient exam rooms are prepared for the patient, (i.e. all necessary equipment, medical supplies, etc are available and maintained.) Also keeping rooms clean according to OSHA requirements.

  • I. Adhere to, Standard Operating Procedures (SOPs) and all legal and regulatory requirements such as OSHA regulations by following rules regarding safety, etc, as documented in the OSHA Handbook (Exposure Control Plan, Hazard Communications Plan, Employee Health and Safety Plan.).

II. Knowledge/Adherence to applicable study protocols.
III. Travel to applicable physician offices, dialysis centers, and other applicable facilities to perform essential duties.
IV. Any other duties assigned.

 

ESSENTIAL STANDARDS:
A. Exhibits philosophy of non-discrimination when dealing with co-workers, patients and the general public in regards to: race, national origin, gender or financial status.
B. Maintains the confidentiality of patients, their family members and co-workers.
C. Treats patients and their family members, co-workers, supervisor and the general public with courtesy and respect. Practice good guest relation skills continuously.
D. Uses analytical skills to solve problems, make decisions and respond accordingly to the needs of patients and their family members, co-workers and general public.
E. Demonstrates the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F. Practices team building skills such as cooperation and the anticipation of co-worker needs.
G. Maintains professional conduct and appearance.
H. Exhibits personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I. Contributes to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.

 

CUSTOMER EXCELLENCE STANDARDS
NORTHEAST CLINICAL RESEARCH CENTER (NECRC)

 

SERVICE STANDARD: SAFETY
Will provide for the welfare of customers and employees and maintain their peace of mind.

Maintains a safe environment by reporting unsafe practices and equipment; cleans up spills & debris immediately, keeps work area clean and organized.
Reports individuals who are loitering or in the suite/building without reason or justification.
Follows Infection Control procedures through the use of Standard Precautions, hand washing, proper disposal of sharps and uses personal protective equipment as required.

 

SERVICE STANDARD: PROFESSIONAL PRESENTATION
Set high standards for employee & facility appearance, work & communicate quietly and use manners & professional language.

Always dresses professionally, following the Dress Code Policy
Introduces themselves by name when speaking with a patient.
Maintains a positive behavior regarding NECRC, it’s physicians/management, and employees.
Uses words, tones and body language that show interest. Uses everyday words when providing explanations to customers.
Does not discuss personal or employee issues in the presence of customers.
Is aware of the impact that odors (perfume, lotions etc)can have on our customers and team members

 

SERVICE STANDARD: EFFICIENCY
Provide for the smooth and safe operation of NECRC thru the combination of facilities (physician offices, hospitals, dialysis centers, vascular access center) processes and employees.

Exhibits efficiency in duties and time management by being prepared to start work at designated time, prioritizes work, delegates appropriately, goes the “extra mile, is a team player, assists and asks for help when needed and respects other’s time.
Keeps channels of communication open by following the chain of command, being part of the solution not the problem and uses good listening skills.
Socialization occurs at the appropriate time and place.

 

SERVICE STANDARD: COURTESY
Respect the emotions, abilities and cultures of each customer, providing service in a nondiscriminatory manner, regardless of the customer’s race, creed, gender, national origin or financial status.

Treats customers as you like your family to be treated: friendly, eye contract, smile and says hello, uses please, thank you and you’re welcome, apologizes when appropriate.
Takes time to talk to and assist customers. Ask questions such as “How may I help you”
Handles customer complaints calmly, courteously and with empathy; listens before commenting.
Informs customers and other staff when changes or delays occur, provides and explanation when we can’t meet their needs or expectations.
Is respectful of team members, uses their title when in presence of customers (ex;: Dr.) and informs them when leaving the department or the building.

 

SERVICE STANDARD: TRUST
Establish a relationship & environment in which the customer has firm reliance in honesty, strength, mission and dependability of NECRC.

Communicates clearly and honestly, gives a time frame for a response if they don’t know the answer to a question.
Observes confidentiality policy by not discussing customer information in a public area or with those not involved in the customer’s care.

 

 

 

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JOB TITLE: MEDICAL SECRETARY

 

POSITION SUMMARY:
Responsible for various clerical duties, including but not limited to: answering phones, greeting/ checking in patients, scheduling patient appointments in multiple locations, checking out patients. The Medical Secretary job is divided into different staffing positions: check in, check out, scheduler, fax sorter. All staffing positions are responsible for all job duties, as well as covering their peers.

 

JOB RELATIONSHIPS:
A) Interrelationships: Promotes and maintains a cooperative working relationship with other members of the office team, VKS staff. Promotes good guest relations with patients, their families, and our customers at all times.
B) Responsible to: Office Manager, Practice Administrator, Providers
C) Employees Supervised: None

 

QUALIFICATIONS:
A) Education: A high school diploma or equivalent. Completion of a Medical Assistant training program preferred.
B) Training and Experience: 1 (one) year previous medical office experience is preferred. Required typing/computer skills with a minimum of 45 w.p.m. Must be familiar with basic math and accounting function and filing systems. Basic knowledge and experience with patient care and assisting physicians in a healthcare setting is preferred.

 

CUSTOMER EXCELLENCE SERVICE STANDARDS: (attached form)

 

PHYSICAL DEMANDS, WORKING CONDITIONS, PROTECTIVE EQUIPMENT: (attached form)

 

COMPLIANCE STATEMENT:
Adhere to VKS Compliance Program; accountable for timely reporting of compliance violations, and upholding the VKS Standard of Conduct Policy. Non-compliant behavior will follow Disciplinary Policy as outlined in the VKS Handbook.

 

ESSENTIAL DUTIES:
A) Assisting patients upon check in, completing full check in process, verifying patient information is complete, current, and includes all necessary signatures.
B) Using the Electronic Medical Records system (EMR) to print lab slips, scan in new patient paperwork, enter demographic information in fields that do not pull over from the Practice Management system (PM), etc.
C) Responsible for incoming faxes, whether paper or electronic: sorting and distributing to the appropriate person.
D) Faxing out office notes from the EMR system.
E) Forwarding opened mail and unopened confidential mail to appropriate parties.
F) Assisting in filing charts, lab work and x-ray results.
G) Answering incoming calls, listening for the needs of customers and providing responses in a pleasant, professional manner with attention to confidentiality.
H) Scheduling/rescheduling patients to appropriate location and provider in the PM.
I) Willing to learn all front desk positions and secretarial procedures. Willing to cover for teammates when they are off.
J) Paging consults to the appropriate physician in a timely manner.
K) Scheduling tests for patients: i.e.: MRA ultrasounds. Calling insurance companies for pre-certification for these tests if required by the insurance plan.
L) Abiding by office procedures according to Privacy Act regulations, OSHA regulations, managed care regulations and VKS policies.
M) Promoting good guest relations at all times.
N) Copying patient charts as requested by third parties assuring receipt of medical release.
O) Following safe working methods and practices that create a safe environment.
P) Picking up completed patient charts from doctor offices/wall bins, file charts, and file loose patient information (labs, consults, radiology results).
Q) Responsible for Office Equipment, i.e.: copier, fax.
R) Performing other duties as assigned by Physician/provider, Practice Administrator, Front Desk Supervisor, and Office Manager.

 


ESSENTIAL STANDARDS:
A) Exhibiting philosophy of non-discrimination when dealing with co-workers, patients and the general public in regards to: race, national origin, gender or financial status.
B) Maintaining the confidentiality of patients, their family members and co-workers.
C) Treating patients and their family members, co-workers, supervisor and the general public with courtesy and respect. Practicing good guest relation skills continuously.
D) Using analytical skills to solve problems, making decisions and responding accordingly to the needs of patients, their family members, co-workers, supervisors and general public.
E) Demonstrating the ability to read and communicate effectively, both verbally and in written form at a level equal to the specific job responsibility.
F) Practicing team building skills such as cooperation and the anticipation of co-worker needs.
G) Maintaining professional conduct and appearance.
H) Exhibiting personal responsibility in areas such as attendance, tardiness, accuracy, flexibility and time management.
I) Contributing to safety and security by being aware of policies and reporting any unsafe conditions on a timely basis.
J) Possessing mathematical aptitude to function at a level equal to the specific job requirements.

 

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Our Location

Valley Kidney Specialists

1230 South Cedar Crest Blvd,

Suite 301, 302 &304,

Allentown, PA 18103

Phone. 610-432-4529

Fax. 610-258-2140

 

 

 

CONTACT US

 

Allentown/Cedar Crest: 610-432-4529

Bethlehem: 610-432-4529

East Stroudsburg: 570-424-9443

Easton: 610-258-3608

Kutztown: 610-432-4529

Lehighton: 610-377-2311

Phillipsburg Office: 610-432-4529

Pottsville: 570-429-1432  

Sellersville: 215-257-4533

Wind Gap: 610-432-4529